Terms of Service

Welcome to Rose Transport. These Terms of Service govern the use of the Rose Transport website and the booking or purchase of transportation and tourism services offered through our website, WhatsApp, email, or other communication channels.

By requesting, booking, or using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Rose Transport provides private transportation and tourism services in Cartagena de Indias, Colombia, including airport transfers, private tours, beach transportation, cultural excursions, and intercity transportation.

Our services may include transportation to and from Rafael Núñez International Airport, Cartagena city tours, trips to Barú and Playa Blanca, Rosario Islands transportation, Palenque, the Mud Volcano (Volcán del Totumo), transportation to Cartagena attractions, and private transfers between Cartagena, Barranquilla, and Santa Marta.

Services may be requested through our website, WhatsApp, email, or other available communication channels.

A service request does not constitute a confirmed reservation until Rose Transport has confirmed the availability, date, time, service details, and applicable price with the customer.

Depending on the service, confirmation may require additional information such as:

Prices may vary depending on the destination, date, number of passengers, vehicle required, itinerary, additional services, waiting time, or other factors applicable to the requested service.

Unless otherwise stated, prices are quoted in Colombian pesos (COP).

A personalized quote provided by Rose Transport will specify the applicable service and price. A quote is subject to the conditions and validity stated when it is issued.

Additional services or changes requested after confirmation may result in additional charges. Any applicable additional charge will be communicated to the customer whenever reasonably possible before the additional service is provided.

Payment methods and payment conditions will be communicated to the customer during the reservation process.

A reservation may require full or partial payment in advance, depending on the service.

The reservation is considered confirmed only when Rose Transport has confirmed the booking and, when applicable, the required payment or deposit has been received.

Cancellation and change conditions may vary depending on the service and the circumstances of the reservation.

Customers should request cancellations or changes as soon as possible through the same communication channel used for the reservation.

Where a cancellation, refund, deposit, or change fee applies, the applicable conditions will be communicated to the customer at the time of booking.

Certain third-party services, tickets, activities, or reservations may be subject to the cancellation and refund policies of the corresponding provider.

Customers are responsible for providing correct pick-up and drop-off information.

For airport transfers, customers should provide accurate flight information whenever requested.

Rose Transport will make reasonable efforts to coordinate the service according to the information provided by the customer. Delays, missed connections, incorrect information, inaccessible locations, traffic conditions, road closures, weather, or other circumstances beyond our reasonable control may affect the scheduled service.

For airport services, customers should provide their correct flight number and updated travel information whenever possible.

When flight information is available, Rose Transport may use it to help coordinate the pickup.

However, Rose Transport cannot guarantee that it will be possible to accommodate every delay, schedule change, missed flight, or last-minute modification without additional charges or changes to the service.

Customers should inform Rose Transport in advance about the number of passengers, luggage requirements, children, mobility requirements, or other special circumstances that may affect the appropriate vehicle or service.

The vehicle provided will depend on the confirmed reservation and availability.

Rose Transport will make reasonable efforts to accommodate special requests, but such requests are subject to availability and may require an additional charge.

Rose Transport may assign the vehicle and driver according to the number of passengers, luggage, itinerary, availability, and operational requirements.

The vehicle provided may differ from photographs or examples displayed on the website, provided that the substitute vehicle is reasonably suitable for the confirmed service.

Some tours, attractions, boat trips, admission tickets, restaurants, or other activities may be operated or provided by third parties.

When Rose Transport is providing only transportation to or from a third-party activity, the terms, schedules, availability, admission requirements, and policies of that third-party provider may apply.

All services are subject to availability.

Rose Transport reserves the right to modify the itinerary, vehicle, pick-up procedure, or other operational details when reasonably necessary because of traffic, weather, road conditions, safety considerations, government restrictions, vehicle availability, or other circumstances beyond our reasonable control.

When a significant change affects the service, Rose Transport will make reasonable efforts to inform the customer and provide an appropriate alternative when available.

We make reasonable efforts to ensure that the information published on our website is accurate and up to date.

However, service descriptions, schedules, prices, vehicle availability, itineraries, and other information may change without prior notice.

The specific conditions confirmed to the customer for a particular reservation will govern that service.

Unless otherwise indicated, the content of the Rose Transport website, including its text, logos, photographs, graphics, branding, design, and other materials, is owned by or licensed to Rose Transport and is protected by applicable intellectual property laws.

No content may be reproduced, modified, distributed, or commercially used without prior authorization, except where permitted by law.

Rose Transport may collect and process personal information provided by customers in connection with inquiries, reservations, payments, communications, and service delivery.

Personal data will be processed in accordance with Rose Transport's Privacy Policy / Personal Data Processing Policy and applicable Colombian data protection laws.

Colombian law establishes specific rules regarding the collection, storage, use, circulation, and protection of personal data.

Customers who have questions, requests, complaints, or claims regarding a service should contact Rose Transport through:

Email: [email protected]
WhatsApp: +57 3207066791

Rose Transport will review customer concerns and seek to provide an appropriate response in accordance with applicable law.

Consumers of tourism services have legal rights regarding the conditions under which services are offered and provided.